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Advantage Travel Globe Inc.
CUSTOMER PRIVACY STATEMENT
Date of original issue: May 25, 2005
OUR COMMITMENT TO PRIVACY
Advantage Travel Globe Inc. ("Travel Globe") is committed to
controlling the collection, use and disclosure of the personal
information provided by its customers.
The Travel Globe Privacy Policy is modeled after the Canadian
Standards Association Model Code for the Protection of Personal
Information and is compliant with federal and provincial privacy
laws including the federal Personal Information Protection and
Electronic Documents Act. A summary of the ten principles of
fair information practices adopted in the Travel Globe Privacy
Policy is included at the end of this Privacy Statement.
Any time you do business with Travel Globe, or with anyone
acting as an agent on our behalf, you are protected by the
rights and safeguards contained in the Travel Globe Privacy
Policy.
Click here to view the full Travel Globe privacy policy
in PDF format. WHAT IS PERSONAL INFORMATION?
"Personal information" is personally identifiable information
such as your name, residential address and e-mail address and
includes information about your product and service
subscriptions and usage, credit information and billing records,
service and recorded complaints. Personal information is collected by Travel Globe only when you
specifically and knowingly choose to provide it to us such as
when you subscribe to an Travel Globe product or service. We may
also receive personal information from our business partners and
other third parties provided that such third parties confirm to
us that they have obtained your consent to the disclosure of
your personal information. Publicly available information, such as a public directory
listing of your name, address, telephone number and electronic
address, is not considered personal information.
COLLECTION AND USE OF PERSONAL INFORMATION
Travel Globe collects and uses your personal information
primarily for the purpose of providing you with the products and
services you have requested from us.
Your personal information is used to communicate with you about
your account and to provide you with information related to
Travel Globe services. Your personal information would be used
to contact you or to send you e-mail materials and other
mailings about products and services that might be of interest
to you. You always have the option, however, to tell us to
exclude you from offers for other products or services.
If you enter a contest or other promotion offered by a Travel
Globe or on an Travel Globe website, your personal information
will be used to administer the promotion, including the use of
your name and selected other information for the purposes of
contacting, announcing and promoting the winners of the
promotion. Travel Globe may also contact you from time to time to conduct
market research and surveys in an effort to continually improve
our product and service offerings. Unless you specifically authorize us to release your personal
information, or release is required or permitted by law, Travel
Globe will not sell, lease or trade your personal information to
other third parties. Anonymous or "non-personal" information gathered by Travel Globe
through our websites may be used for technical, research and
analytical purposes. Information collected through surveys,
existing files and public archives may be used by Travel Globe
to analyze markets and to develop or enhance service offerings.
Travel Globe will only ask for information about you that we
need and will only ask for it when we need it. When we ask you
for the information, we will explain to you why we need it and
what we are going to do with it. We will seek your prior consent to the collection, use and
disclosure of the information as required by applicable privacy
legislation. Subject to legal and contractual requirements, you
can refuse to consent to our collection, use or disclosure of
information about you. You may also withdraw your consent to any
further collection, use or disclosure of information about you
at any time by giving us reasonable notice. If our intended
disclosures or uses of information change, we will notify you
accordingly. Your personal information will not be used for any other purpose
without your consent. DISCLOSURE
To enable us to more efficiently provide the products and
services you have requested from us, Travel Globe may share your
personal information with selected third parties who are acting
on our behalf as our agents, suppliers or service providers.
Such third party service providers are provided only with such
information as is necessary in the circumstances. Information
provided to third parties may be used only for the purpose
stipulated and is subject to strict terms of confidentiality.
USE OF COOKIES
Travel Globe uses a browser feature called a "cookie" to collect
information anonymously and track user patterns on Travel Globe
websites. A cookie is a small text file that is placed on your
hard disk by a website. "Cookies" contain a unique
identification number that identifies your browser, but not you,
to our computers each time you visit one of our websites.
Cookies tell us which pages of our websites are visited and by
how many people. The use of cookies is an industry standard and many major
browsers are initially set up to accept them. You can reset your
browser to either refuse to accept all cookies or to notify you
when you have received a cookie. However, if you refuse to
accept cookies, you may not be able to use some of the features
available on our websites. ACCURACY
Travel Globe will try to ensure that information about you is
accurate, complete and up-to-date. However, please inform Travel
Globe of any change of name, address or other information. In
the event you have questions about the accuracy of factual
information we have collected about you, you will have access to
that information in order to verify and update it. If we have
disclosed inaccurate information about you to a third party, we
will be pleased to contact the third party in order to correct
the information. SECURITY
Travel Globe is committed to protecting your privacy. Security
measures, such as locked cabinets, restricted access and the use
of passwords and encryption have been adopted to protect your
personal information against loss or theft, as well as
unauthorized access, disclosure, copying, use or modification.
Our employees have been trained to respect your privacy at all
times and those employees with access to your personal
information shall use your personal information strictly in
accordance with the Travel Globe Privacy Policy and any laws
applicable. ACCESS
If you have any questions about the collection, use or
disclosure of your personal information by Travel Globe, or if
you simply want to know whether we have any of your personal
information on file, you may contact your local Privacy
Compliance Officer. Except in limited circumstances, as
specifically provided by applicable privacy legislation, Travel
Globe can tell you whether they hold personal information about
you. They can tell you the source of the information, allow you
access to your personal information and find an account of the
use that has been made or is being made of the information and
the third parties to which it has been disclosed.
Travel Globe will only refuse access to information about you in
those circumstances permitted or required by applicable privacy
legislation. If Travel Globe refuses access to you, it will
provide you with the reasons for its refusal upon request.
Exceptions may include information that contains references to
other individuals, information that cannot be disclosed for
legal, security or commercial proprietary reasons, and
information that is subject to solicitor-client or litigation
privilege. Travel Globe will respond to your requests for access
in accordance with applicable privacy legislation.
QUESTIONS OR CONCERNS
If you have any questions or concerns about the personal
information about you held by Travel Globe or about the
compliance by Travel Globe with the Travel Globe Privacy Policy,
please contact your local Privacy Compliance Officer. Contact
information for your local Privacy Compliance Officer may be
found on our website or by contacting Travel Globe.
Travel Globe has procedures in place to receive and respond to
complaints or inquiries about its handling of personal
information. They will describe the complaint procedures to
anyone who makes inquiries or lodges complaints.
If you are not satisfied with the response from your local
Privacy Compliance Officer after making a complaint, you may
have recourse to additional remedies under applicable privacy
legislation. For further information, please contact the federal
Privacy Commissioner or your provincial Privacy Commissioner, as
applicable. Contact information is available by contacting
Travel Globe. TEN PRINCIPLES OF FAIR INFORMATION PRACTICES
PRINCIPLE 1 - ACCOUNTABILITY Travel Globe is responsible
for the personal information under its control and shall
designate one or more individuals who shall be accountable for
the company’s compliance with the procedures and principles set
out in the Travel Globe Privacy Policy.
PRINCIPLE 2 - IDENTIFYING PURPOSE Travel Globe will
identify the purpose for which personal information is collected
at or before the time the information is collected. The purposes
for which information is collected, used or disclosed by Travel
Globe must be those that a reasonable person would consider are
appropriate in the circumstances.
PRINCIPLE 3 - CONSENT The knowledge and consent of the
individual are required for the collection, use or disclosure of
personal information, except where consent is not required by
privacy legislation as, for example, where the collection, use
or disclosure of personal information is solely for
journalistic, artistic or literary purposes.
PRINCIPLE 4 - LIMITING COLLECTION Travel Globe shall
limit the collection of personal information to that which is
necessary for the purposes identified by the company. Personal
information shall be collected by fair and lawful means.
PRINCIPLE 5 - LIMITING USE, DISCLOSURE AND RETENTION
Personal information shall not be used or disclosed for purposes
other than those for which it was collected, except with the
consent of the individual or as required by law. Personal
information shall be retained only as long as necessary for the
fulfillment of the purposes for which it was collected.
PRINCIPLE 6 - ACCURACY Personal information shall be as
accurate, complete and up-to-date as is necessary for the
purposes for which it is to be used.
PRINCIPLE 7 - SAFEGUARDS Personal information shall be
protected by security safeguards appropriate to the sensitivity
of the information. PRINCIPLE 8 - OPENNESS Travel Globe shall make readily
available to its customers and employees specific information
about its policies and practices relating to the management of
personal information. PRINCIPLE 9 - INDIVIDUAL ACCESS Upon request, an
individual shall be informed of the existence, use and
disclosure of his or her personal information and shall be given
access to that information except where Travel Globe is
permitted or required by law not to disclose personal
information to the individual customer or employee. An
individual customer or employee shall be able to challenge the
accuracy and completeness of the information disclosed to him or
her and have it amended as appropriate.
PRINCIPLE 10 - CHALLENGING COMPLIANCE An individual
customer or employee shall be able to address a challenge
concerning compliance with the principles in the Travel Globe
Privacy Policy to his or her designated Privacy Compliance
Officer. |
